1. Cancellation by You
1.1. Refund Eligibility: Tickets purchased through Splash Mash are generally non-refundable. However, exceptions may apply based on the specific policies of the event organizer.
1.2. Cancellation Deadline: If you wish to cancel your tickets, please check the event-specific cancellation deadline. No refunds will be processed for cancellations made after this deadline.
1.3. Refund Process: To request a refund, please contact our customer support team via the contact information provided on the website. Refunds, if applicable, will be processed using the original payment method.
2. Event Cancellation or Postponement
2.1. Organizer's Discretion: In the event of cancellation or postponement by the event organizer, ticket holders may be eligible for a refund or ticket transfer. The specific policies regarding refunds or transfers will be determined by the organizer.
2.2. Communication: In case of an event cancellation or significant changes, ticket holders will be notified via the contact information provided during the booking process. It is the ticket holder's responsibility to keep their contact information up to date.
3. Refund Exceptions
3.1. Service Fees: Service fees, if any, are non-refundable unless explicitly stated otherwise by Splash Mash or the event organizer.
3.2. Partial Refunds: In some cases, partial refunds may be provided at the discretion of the event organizer.
4. Resale of Tickets
4.1. Prohibited Resale: Resale of tickets is prohibited unless explicitly allowed by the event organizer. Violation of this policy may result in the cancellation of tickets without a refund.
4.2. Authorized Resale Platforms: If resale is permitted, it should only be done through authorized platforms or channels specified by the event organizer.
5. Contact Information
5.1. Customer Support: For any inquiries or assistance regarding refunds and cancellations, please contact our customer support team using the contact information provided on the website.
6. Changes to the Policy
6.1. Policy Updates: Splash Mash reserves the right to update or modify this Refunds & Cancellation Policy at any time without prior notice. The most current version will be posted on the website.